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คือวันเเรกที่ผมได้ซื้อตัวเกมนี้มา ผมก็ได้ทำการซื้อเงิน in-apps ในตัวเกมในจำนวน 4.99 USD เเต่มันขึ้นว่า We've had difficulty verifying your purchase. If you believe this to be in error please contact SUPPORT คือคิดว่ามันเป็นระบบ error ของตัวเกม ก็เลยกดรัวๆไปโดยที่ไม่รู้ว่าจะเกิดอะไรขึ้น เเต่ทว่า พอผมมาเช็คยอดใช้จ่ายใน itune account มีบิลล่าสุดในจำนวนเงิน 39.95 USD ผมก็ร้อนใจเลยไปโพสในบอร์ดของ CSR racing Track id:#31897 I have a problem on buying golds---https://csr.zendesk.com/requests เเต่ก็ไม่มีใครมาตอบรับ จนกระทั่งผมได้ไป chat กับ apple support ของ USA เขาบอกจะทำการระงับให้ก่อน เเล้วจะrefundให้ซึ่งเเชทนั้นผมลืมcaptureมา เเต่เมื่อวันที่ผ่านผมได้ทำการเช็คยอดบิล ซึ่งรอบเเรกผมไม่รอบคอบเองโดยที่ไม่ได้ดูให้หมด ผมมาเจออีกบิลครับ ซึ่งใช้จ่ายกับเกมนี้ไป 22.95 USD ในตอนนี้ผมก็พยายามหาที่เเชทกับ apple support เเต่ก็ไม่เจอ เลยอีเมลไปคุยกับเขา ซึ่งก็ได้คำตอบมาว่า บัตรเครดิตผมไม่สามารถใช้จ่ายได้(เนื่องจากอะไรไม่ทราบ เเต่มันเป็นบัตรของพ่อผม) เขาบอกว่าผมจำเป็นจะต้องจ่ายเงินให้เขาก่อนเเล้วเขาจึงจะยินดี refund ให้ เเต่ว่าเท่าที่ผมจำได้ก่อนที่จะคุยกับเจ้าหน้าที่คนเเรกผ่านทางchat ผมยังสามารถซื้อโปรเเกรมอะไรได้ทั้งหลายอยู่เลย เเละนี่คืออีเมลที่เขาตอบผมมาครับ
Eric here from the iTunes store. I understand you have not received your In-App purchases and are now unable to make any other purchases or update your applications.. I can certainly appreciate that you would like to get this issue resolved as soon as possible, and I would be more than happy to help you out with this today.
Phurirak, please avoid purchasing any addition In-Apps from the game until you contact the developer to identify the reason why you have not received your In-App purchases. I have located the application support page for you and included it below:
I have looked into your account and I can see that there are two purchase orders for In-Apps for the game CSR Racing. I can see that one of these orders 35.92 USD made on 08/23/2012 has not received payment.
I would like to assist you by refunding both of your In-App purchases orders. Before I can process the refund you will need to resolve the previously indicated unpaid order. Once this order is resolved please reply back and I will be happy to refund these purchases.
Not being able to verify an authorization is a sign that something needs to be addressed by the issuer of the card. You will need to contact your financial institution to determine the specific cause of the card being rejected.
When contacting your financial institution, ask to speak with the fraud/security department. The representative will need to thoroughly review your account until they locate and resolve what is causing the issue. If there are holds on your account, those will need to be removed. Please note that your financial institution can also choose to bypass the authorization process.
Phurirak, once your financial institution has resolved the issue, you should be able to pay for the order and resume purchasing. If you are not able to resolve the authorization issue with your financial institution, I recommend trying to add a new credit card or redeeming enough store credit to pay the balance in full.
Be sure your billing address is exactly the same as the address on your credit card statement and matches your information listed with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). Differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Your financial institution will remove the authorization hold automatically. The amount of time it takes to remove authorization holds varies by financial institution. If you have any questions about the way your financial institution handles authorization holds/requests, please contact their customer-service department.
You can also redeem store credit to pay for the iTunes Store balance. This article explains how to purchase and redeem iTunes gifts:
iTunes Gift Options
After you redeem the gift, the unpaid balance will be deducted from the store credit balance.
I trust you find this information helpful, Phurirak. Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience.
Sincerely,
Eric
iTunes Store Customer Support
Please note my days of work for the week of August 27th.
Monday, Tuesday,Wednesday,Friday 7:00 am-3:15pm ,Saturday 7:00 am-4:30 pm EST.
Eric here from the iTunes store. I understand you have not received your In-App purchases and are now unable to make any other purchases or update your applications.. I can certainly appreciate that you would like to get this issue resolved as soon as possible, and I would be more than happy to help you out with this today.
Phurirak, please avoid purchasing any addition In-Apps from the game until you contact the developer to identify the reason why you have not received your In-App purchases. I have located the application support page for you and included it below:
I have looked into your account and I can see that there are two purchase orders for In-Apps for the game CSR Racing. I can see that one of these orders 35.92 USD made on 08/23/2012 has not received payment.
I would like to assist you by refunding both of your In-App purchases orders. Before I can process the refund you will need to resolve the previously indicated unpaid order. Once this order is resolved please reply back and I will be happy to refund these purchases.
Not being able to verify an authorization is a sign that something needs to be addressed by the issuer of the card. You will need to contact your financial institution to determine the specific cause of the card being rejected.
When contacting your financial institution, ask to speak with the fraud/security department. The representative will need to thoroughly review your account until they locate and resolve what is causing the issue. If there are holds on your account, those will need to be removed. Please note that your financial institution can also choose to bypass the authorization process.
Phurirak, once your financial institution has resolved the issue, you should be able to pay for the order and resume purchasing. If you are not able to resolve the authorization issue with your financial institution, I recommend trying to add a new credit card or redeeming enough store credit to pay the balance in full.
Be sure your billing address is exactly the same as the address on your credit card statement and matches your information listed with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). Differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Your financial institution will remove the authorization hold automatically. The amount of time it takes to remove authorization holds varies by financial institution. If you have any questions about the way your financial institution handles authorization holds/requests, please contact their customer-service department.
You can also redeem store credit to pay for the iTunes Store balance. This article explains how to purchase and redeem iTunes gifts:
iTunes Gift Options
After you redeem the gift, the unpaid balance will be deducted from the store credit balance.
I trust you find this information helpful, Phurirak. Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience.
Sincerely,
Eric
iTunes Store Customer Support
Please note my days of work for the week of August 27th.
Monday, Tuesday,Wednesday,Friday 7:00 am-3:15pm ,Saturday 7:00 am-4:30 pm EST.